Profits

SMP believes that it needs profits to finance the company growth and that profits are the ultimate source of funds for it to prosper. Our policy is to reinvest our profits and to depend on this reinvestment to finance its future growth. As such, SMP is prepared to forego short-term gains for sustainable long-term profitability.

To meet its profits objective, SMP requires that:

• Every of its product and service to be considered a good value by its customers, yet is priced to include an adequate return.
• Every of its staff to work as a team to listen, understand and respond to what the customers need (or will need), and to provide the best service in order to secure the customers’ loyalty.
• The company invests in areas that it can make a distinct contribution and resources are deployed in the more economical and effective manner.

The essence of customer satisfaction is a commitment to deliver value to our customers. This value has to be encapsulated in our products and services that must be known to be of high quality, superior performance, innovative, and trouble-free. For this to happen, SMP has to leverage on the combined skills of its staff, work closely with our technology partners, and truly understand the needs of our customers.

People

It’s a cliché; but our people ARE our most valuable resource. The New Economy is about finding what creates value. SMP can create value only by hiring the best talent we can find, fusing them together as a team, and setting them loose to achieve shared goals and objectives.

SMP places high value on people who have:

• Strong team orientation
• Innovative, resourcefulness and creative problem solving abilities
• Self-motivation and superior communication skills
• Strong personal character
• Demonstrated accomplishments